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EndNote Guide: How do I get my EndNote toolbar in word

No EndNote toolbar in Word

A common problem, although the cause has varied over the years.

If you are working on your own computer, there are two things to try: the first is to look at the Disabled Item page which is the most common cause of problems in Word 2007 or Word 2010. If this does not help, the EndNote support pages also provide help for this problem.

If you are using a student-workroom or library computer, then there are also two options – but you cannot use the suggestions on the EndNote support pages mentioned above. The first option is described on the Disabled Item page, the other (and more drastic) is to have your profile reset by one of the ICTS ServiceDesk staff or workroom supervisors.

EndNote toolbar not showing with older versions of Word in MACs

EndNote tools not showing in Word 2010

If you don't see EndNote Tool bar after installation, the simplest way get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the process is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu or click View and tick EndNote

If you are using other version of Word such as Word 2004 & 2008, please refer to EndNote: Working With Word Processors / CWYW from Thomson Reuters.

Time Out Error - 1712 when attempting use EndNote toolbar in Word

This problem is not caused by Word or EndNote, rather specifically OS X 10.8.2 update

Solution: EndNote X6.0.2 Update: An update for EndNote X6 has been released to address the issues associated with this bug in the OSX 10.8.2 operating system:

  1. If you have not already done so, install the X6.0.1 for Mac OS X Update. You can check this by going to the EndNote menu and selecting About EndNote.
  2. Download and unzip the EndNote X6.0.2 Update.
  3. Double-click on the "EndNote X6.0.2 Updater" file.
NOTE: If you do not see the EndNote tools in Word after updating, in EndNote click “EndNote X6” and choose “Customizer”. Ensure the Cite While You Write component is checked and press “Next” until the process has completed.

Citations not importing from Safari

Safari only seems to download citation files to the desktop; they then need to be click-and-dragged into Endnote.  Instructions here suggest a fix but I haven't been able to investigate yet - it might only be a partial fix.  If you can bring yourself to use Firefox, it works a lot more smoothly.

Citations not importing from Firefox

The first time you export citations from a database it asks you whether to open or save.  Choose "Open", then browse to find EndNote X7, and make sure to click "Do this every time" before clicking "Okay".

"There are no references selected in the frontmost EndNote library"

If you get this message while trying to insert references into a Word document:

  • You've probably saved your Endnote library as a "package".  Solution:  Open your Endnote library, save as new copy, but don't "save as package". This will create two files instead of just one 'package', but it solves the problem of adding references to Word.
  • Alternatively the version of your Word Endnote tools might not match the version of your Endnote application.  Follow the instructions here to fix this.  If you have the toolbar showing, you'll also need to close it and reopen it from the View > Toolbars menu.