You will be asked for your UC login.
Complete the ServiceNow form and you will be emailed the download link and access code, along with instructions for installing EndNote on your own device.
If you have any questions about installing EndNote, please contact Digital Services: IT Service Desk | University of Canterbury
For the CWYW Tool bar to appear in Word
Open EndNote
* Please note if the Cite While You Write tick box is already selected please untick the box and click Next. Then follow steps again to reestablish the CWYW toolbar in Word.
1. click on Request EndNote Access. Authenticate yourself. Fill out the Service now form
2. Click on your request
3. Click in download and install EndNote from Clarivate website
4. Download EndNote for MAC
5. Double click on the installed DMG file. Once the DMG file is open double click on the 
icon. Click on Install.
6. Click on Next.
7. Copy and Paste the Product key from your browser window from step 3 above. click Next.
8. Enter your name and the University of Canterbury in the registration window. click Next.
9. Click on Next
10. Click on Accept the license agreement and then click on Next
11. Make sure that Cite While you Write, Services, Spotlight are selected. EndNote Click is optional. Click on Next.
12. Enter your MACs personal username and password for installing applications.
13. Click on Done. EndNote is now installed.
The Latest EndNote 21 Installation package for MAC is listed as an unidentified developer. To install EndNote 21 on MAC.
Ensure that Word and any old version of EndNote are closed.
1. Hold the control key down and click on the Endnote.pkg icon
2. Click on Open
Follow the prompts and install as normal
It is a known compatibility issue on M1 Apple Silicon Macs with the new Universal Microsoft Word. Basically the issue is that the Word add-in "Cite while you write" does not launch in the Universal Apple Silicon Microsoft Word version. Clarivate needs to update the plug-in for native compatibility.
The work-around is :
Go to Finder-Applications-Microsoft Word. Right-click Microsoft Word, choose "Get Info" and check the box "Open Using Rosetta." This forces Microsoft Word to launch as an Intel program and restores compatibility with the Endnote Plugin
Microsoft Word EndNote bar is Greyed out.
On M2 MACs if the Microsoft Word EndNote Bar appears but is greyed out with EndNote 20 or EndNote 21 Turn off Rosetta.
Quit Word and EndNote. Go to Finder-Applications-Microsoft Word. Right-click Microsoft Word, choose "Get Info" and uncheck the box "Open Using Rosetta." Restart you MAC.
Sometimes during the install process EndNote online can be selected in the Word Application over EndNote.
Click on the EndNote toolbar -> Preferences -> Applications -> EndNote -> OK
This will restore EndNote as the default application for Word.
